Customer Service Officer

Goulburn Valley Health

Shepparton, VIC

Posted 1/24/2020

An opportunity exists for a motivated individual to join the Information Service Team as a Customer Service Officer in the Emergency Department. The Customer Service Officer is responsible for providing valuable administrative and clerical support across the organisation. In the Emergency Department, the Customer Service Officer is a vital member of the team.

The Customer Service Officer performs a wide range of administrative support tasks related to the efficient functioning of the Emergency Department and the Short Stay Observation Unit. The Customer Service Officer has responsibilities for the coordination of communication, registration and transfer of patients, clerical functions at Triage and in the main Department, ensuring the Vital database is kept up to date and accurate and other duties as required. The Customer Service Officer may also be required to provide administrative support to other areas within GV Health at the discretion of the Manager - Health Information Service (HIS).

The primary goal of the Customer Service Officer - Emergency Department is to ensure patients are registered appropriately, paperwork is available for treatment and good customer relations are maintained with patients, visitors, and other hospital staff.

The successful applicant will have well-developed time management and problem-solving skills, the ability to prioritise tasks and work under minimal supervision. Applicants should also possess excellent written and verbal communication and interpersonal skills and be able to work effectively within a team environment. A sound knowledge of computer based software applications including Word/Excel/database management systems is also required.

Casual positions may be offered to suitable applicants as a result of this vacancy.

About GV Health
GV Health is the Public Health Service for the Hume Region, with main campuses located at Shepparton, Tatura and Rushworth and additional sites in Shepparton, Seymour, Benalla and Wodonga. GV Health provides a range of acute, mental health, aged and primary health and community support services across the Goulburn Valley Sub Region of the Department of Human Services, Hume Region. The main campus is the major acute referral site for the sub region.

Some of the great benefits of working with us:

  • Wide range of specialties for clinical staff and career development opportunities
  • Salary Packaging
  • A collaborative and supportive team environment, while making an important contribution to the health of our community
  • Training and Professional Development opportunities
  • Discount gym & pool memberships

All appointments are made subject to a satisfactory police check and Victorian 'Employee' Working with Children’s Check. GV Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.

Selection Criteria
Essential: Commitment to the GV Health Values of Compassion, Respect, Excellence, Accountability, Teamwork and Ethical Behaviour.
Essential: Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
Essential: Demonstrated experience of working with computer systems
Essential: Ability to work effectively as part of a team and to be flexible within a multi-disciplinary team environment
Essential: Capacity to interact professionally with staff and consumers and maintain high levels of confidentially and patient privacy
Desirable: Experience using a computerised patient management system (e.g. VITAL)
Essential: Previous experience in a customer service role with the ability to be courteous and demonstrate respectful behaviour in all interpersonal interactions
Desirable: Experience in an Emergency Department and familiarity with medical terminology
Essential: A satisfactory National Criminal History Record Check, Victorian 'Employee' Working with Children Check and completion of a Commonwealth of Australia Statutory Declaration prior to commencement of employment

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